We strive to ensure that every product we create meets the highest standards of quality and craftsmanship. While we do not accept returns on customized products, we stand behind the integrity of our designs. If your item has a defect resulting from a faulty design, such as QR tag scanning issues or missing design elements, we will gladly replace it at no cost to you for up to one year from the purchase date. Please contact our customer support team with proof of purchase and details of the defect, and we’ll ensure your replacement is processed promptly.
Due to the custom nature of our products, we do not accept returns or exchanges on customized items. This policy ensures that every product is made uniquely for you and your needs.
Defective or Incorrect Items
If you receive a product that is:
• Defective, or
• Incorrect due to an error on our part,
please contact us within 7 days of receipt. We will work with you to resolve the issue promptly by either:
• Replacing the item, or
• Offering a refund if a replacement is not feasible.
How to Submit a Claim
If you need assistance with a defective or incorrect item:
1. Contact our customer service team at support@shilohshouse.com or call 805-459-2283.
2. Provide:
• Your order number,
• A description of the issue, and
• Photos of the defective or incorrect product, if applicable.
Once we receive your information, we will review your case and respond within 2 business days.
General Inquiries or Concerns
Your satisfaction is important to us. If you have any concerns or questions about your order, please do not hesitate to reach out to us. We are committed to ensuring a smooth and enjoyable shopping experience.
Contact Us:
Email: support@shilohshouse.com
Phone: 805-459-2283
Thank you for choosing Shiloh’s House. We are dedicated to creating products you and your loved ones can trust and cherish.